Our findings – User testing- visualization

  1. ok he solved the task with no problems
  1. He understood the info. But he wanted more info about cpu and networktraffic. Activity.
  1. Illustrations was clear but it should look more like a server

Network ports was not shown visually clear ,how they were connected.

for the test person. It could be a better solution to show a front and back of server.

Rack1 illustration: he understood very good also the conections (page5)

5 export. Nice to have – Option for export pdf, exel, screen. Attach email

 

 

Cageview

1. He understood the icons. But if we could make them more clear with fx colors. He mentioned green.

Gage-icon look like server towers, instead of cages.

The menu was easy for him. He understood the toggle bottom.

2.

power not important. Irrelevant. Move age back.

age confused about installed time or age of model

better with serial number, instead of power.

 

Extras

comments from the test person

regarding the menu: you could make it transparent so you still can se the things behind.

It would be nice with a help button in the bottom at the right corner.

Search for disk usage.

On the cage-level status red, yellow, green. That indicates if something is wrong. The click it and go directly to the server whit the problem. Not as global menu because he might get confused about which server it belong to.

On the ipad: when I exchange a disk it could come up with a question should this disk be a spare.

Advertisements

Userscenarios – Visualization

Key Users

Colo DC Manager

Tenant IT Manager

Tenant System Administrator

Jobs/Tasks

Visual Modeling of the Network Cables in Racks

Visual Modeling of the Power Cables from Server to Rack PDU

Userscenario

1.

The key user is going to set up a new server. So needs an overview over the network- and power cables to see where there is a free space.

2

He logs on to his personalized page where he can quickly get an overview of the server which he is responsible of.
One of them gives him a proposal for upgrading the new power supply.

3.

He has found the item he needs in the Catalog and added it in the  rack editor. Now he needs to see where the cables should be connected.

User-scenarios – Coloplan

Tenant It Manager:

1.login to see how much space left on server to see if it is time to upgrade.

2.login to see temp and there is no flashing lights

3.cheks once a quarter to check there is nothing wrong

(solution – system sends a message when there is something wrong)

Tenant System Administrator:

mulighed for personaliseret indhold, han skal let kunne danne sig et overblik over det udstyr der er relevant for ham.

Han har brug for konstant overblik over cage, rack, servers for at sikre optimal kapacitet og ydeevne.

Har brug for en form for værktøj der viser prioriterede alarmer.

Forslag til opgradering. reporterings værktøj så han kan gi report videre til hans chef.

senarie

Han logger på hans egen personaliserede side, hvor han hurtigt kan danne sig et overblik over de servers som han varetager.

En af dem giver ham et forslag til opgradering af ny strømforsyning.

Han modtager en alarm der hjemme på hans mobile device. Han bruger hans tablet til at se hvad fejlen er og retter den.

Han skal sende et raport til chefen. Han logger på systemet og henter via rapporteringsværktøjet dataene og sender en mail til chefen.

Colo DC Manager:

En ny kunde ringer. Han danner sig hurtigt et overblik over aller kunder hvor meget plads de optager. Så han kan se om datacenteret har kapacitet.

Maintance: han logger ind og har det store overblik og beføjelse til at afhjælpe en kundes fejl på systemer.

Han kan se eksisterende kunders setop og deres historik og dermed danne sig et overblik over behov i fremtiden.

Han kan overvåge power, cooling, ect

Han står hjemme i køkkenet og er ved at lave en kop kaffe. En kunde ringer og har et netværksproblem.

Serveren er langsom. Han bruger sin tablet til at logge ind og ser på monitereringsdelen og kan se problemet og tager sig af problemet.

Noter om colo-plan

Tenent portal

tre forskellige coloplan

1usage

hvor meget bruger jeg i forhold til før(gamification)

hvem har interesse i: it manager

tillid mellem tenant og colo

optimering

2max grænse total power o -25 spidsbelastning kontrakt ver brugt

— 5 rack

—rach max 5 kw

købt og brugt….historik

3power & cooling

total max

4

fysisk space hvor mange cages, total space,

rachs, servers

rach u space units

visualization